Program Manager, Client Services

NextGen Healthcare — Work From Anywhere-India

Job Description: The Program Manager leads complex cross-functional programs in support of assigned Client Services teams, including Client Success, by translating business priorities into structured initiative, scalable playbooks, governance mechanisms, communications, adoption activities, and measurable outcomes. This role partners with business leaders and cross-functional stakeholders across assigned teams to improve execution consistency, operational visibility, process quality, and adoption of operating practices across the Client Services organization. Program Management and Execution Lead complex workstreams from planning through execution, rollout, and measurement. Translate business priorities into program plans, milestones, deliverables, ownership, dependencies, and operating cadences. Track status, risks, blockers, dependencies, and decision points across multiple stakeholders and initiatives. Maintain visibility into progress, next steps, and accountability to support timely execution. Prepare leadership updates, program summaries, and decision-support materials. Recommend process improvements to increase consistency, efficiency, and execution quality. Playbook Governance and Operational Standards Manage the intake, review, editing, quality assurance, versioning, and maintenance of playbooks, templates, and operating guidance. Define and apply quality standards for program materials and process documentation. Partner with subject matter experts and functional leads to convert business practices into scalable, repeatable guidance. Review content for clarity, usability, consistency, and alignment with organizational priorities. Ensure published materials remain current, accessible, and useful to the teams they support. Intake, Prioritization, and Pipeline Management Manage structured intake channels for ideas, process improvements, and field or team feedback. Gather context, assess operational impact, and prepare recommendations for review and prioritizat

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