Customer Engineer

NCR Atleos — INDIA VIRTUAL, IND

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Description Customer Engineer Description Position Summary Position name: Customer Engineer 1 Planning organization: Worldwide Customer Services Planning sub-organization (optional): Headcount function: Customer Engineering Headcount sub-function: Customer Engineering Title Reports to: Territory Manager Position Description The Customer Engineer 1 (CE1) is the owner of customer incidents as assigned. The Customer Engineer will make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders. The Customer Engineer will also assist in site preparation--including installation of cable, staging of equipment, and minor testing of equipment. The Customer Engineer may also perform required modular swaps and unit replacements or perform preventative maintenance services. Tier I workload should be 80% or greater of overall workload The Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower. The Customer Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer’s satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA). Education and Experience Education • College degree or certificate in electronics or computer technology is preferred. Training Acceptable advanced training may consist of: • One year of College level courses, equivalent military training, or training in electronics or computer technology. • One year of electronics o

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