CARe Fleet Monitoring Specialist

NCR Atleos — MUMBAI, IND

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. CARe is a program under Fleet Monitoring organization and stands for Chronic Avoidance Repair. The goal of the program is to proactively stabilize the performance of problematic ATMs before they become chronic. ATMs with negative performance trends will be flagged, repaired and monitored for an extended period. This will be done in partnership between Technical Support, Field Support, Engineering and the Field teams by ensuring we're sending the right field technician, with the right parts, repair advice and documentation. What You Will Be Doing • Monitor ATM Fleet Performance: Utilize various remote access and analytical tools to continuously monitor the performance of ATM fleet and diagnose issues. • Identify Poor Performing ATMs: Tag ATMs that are performing poorly or starting to show signs of poor performance. • Proactive Parts Ordering: Avoid unnecessary field technician dispatches and revisits by proactively ordering parts needed to resolve issues. • Performance Tagging: Tag ATMs that are potential poor performers to prioritize maintenance and repairs. • Data Analysis: Analyze performance data to identify trends and potential issues before they escalate. What You Will Bring • Proactive, analytical and technical mindset • Excellent communication and interpersonal skills • Strong English language proficiency • Strong technical acumen with solid knowledge of analytic tools and processes (intermediate Power BI and Excel skills) • Working shifts: 13-21h Preferred qualifications Required Skills • Bachelor’s degree in IT/technical sciences • Previous experience supporting NCR Atleos’ financial products and knowledge of NCR Atleos’ hardware solutions • Experience working in L2 support team Offe

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