Senior Specialist, HR Services

Mastercard — Pune, India

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, HR Services • People Services is a part of MasterCard’s Global Business Services Center (GBSC) HR shared service center and is responsible for ensuring support in resolving employee’s HR inquiries and supporting HR programs and processes on a global basis. • The organization has team members in several locations throughout the world to provide superior customer service to our employees and align with time zones and language differences. • The position for, Specialist, People Services is to respond to HR inquiries, from all employees across a breadth of functional areas, with a high degree of customer satisfaction, expertise, and timeliness. • Have you supported a global HR operations function responding to and resolving employee inquiries? • Do you have a continuous process improvement mindset? • Have you supported an employee population resolving inquiries related to HR policies, processes, programs and systems? • Do you have a passion for people? • Are you motivated by solving inquiries with compassion and confidentiality? • Are you an HR professional with high energy and commitment to responding quickly and accurately? • Are you excellent with attention to detail and pride yourself on accuracy? • Do you enjoy working in a fast-paced environment? [Role] • Professionally, efficiently, and accurately, respond to HR inquiries across a breadth of functional areas. Responses made in a timely manner with a high level of customer se

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