Manager – Support Operations & Process Improvements

Mastercard — Gurgaon, India

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager – Support Operations & Process Improvements Overview We are seeking a highly analytical and operations-driven professional to manage customer support processes while driving project execution and automation initiatives using Alteryx or AI capabilities. This role sits at the intersection of customer experience, operational efficiency, and data automation, requiring a strong problem-solving mindset and the ability to translate business needs into scalable workflows. The Manager – Support Operations & Process Improvements within Client and Product Support Team will own the execution and continuous improvement of operational processes supporting the Network Distribution (also known as “Bulletins” / “One-to-Many”) channel. This role is responsible for ensuring accurate, timely, and scalable operations that directly enable invoicing integrity, revenue realization, and a high-quality customer experience. This is a manager-level individual contributor role requiring end-to-end ownership of complex workflows, strong cross-functional collaboration, and a focus on driving automation and operational efficiency using Alteryx. Key responsibilities include driving process standardization, identifying and resolving operational gaps, and leading automation initiatives to reduce manual effort and improve accuracy. The role will partner closely with stakeholders across Sales, Finance, Customer Success, Account Management, Billing Services, Insights & Enable

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