Specialist - Insurance Operations

Marsh McLennan — Gurugram - DLF Building

Company: Marsh McLennan Agency Description: MMA-Insurance Operations Gurugram Location Specialist – Insurance Services (Grade C1) What can you expect: Excellent exposure to complex & diverse insurance handling work. Opportunity to enhance insurance knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role. Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the work processing with limited support What is in it for you? Holidays (As Per the location – the final decision will depend on business requirements at that time) Shared Transport (Provided the address falls in accepted service zone) We will count on you to: Process and self-Management: Contribute to achieving Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and is always complying. Maintains performance standards. Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Completing all training related activities when assigned Cognizant of completing all assigned activities within the stipulated time Ensuring all production targets are met in training Ensuring all production targets are met in BAU (Post training) Ensuring all Quality targets are met in training Ensuring all quality targets are met in BAU (Post training) Communicate status of work, any issues with team managers and manager on time Schedule adherence is a must No unplanned leaves Ready to work in below shifts: 6.30AM to 3.30PM 2:30 PM to 11:30 PM 6:30

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