Senior Process Associate

Marsh McLennan — Bengaluru - Rockline

Company: Marsh Risk Description: We are seeking a talented individual to join our Operations team at Marsh Risk India, a Marsh business. This role will be based in Bengaluru. This is a hybrid role that has a requirement of working at least three days a week in the office Senior Process Associate - Operations Team We will count on you to: Manage enrolment process for a location having more than 400 policies. Manage and monitor team performance to ensure objectives are met. Coordinate with the Client Executive, Insurer & TPA Monitoring of SLA’s & TAT for endorsements, e-cards and queries. Ensure efficient use of Marsh Internal Portal for client servicing. Review and identify all escalated service requests and use this information to improve continuously within service delivery teams. Manage the invoicing process for all endorsement. Conduct audit, process review and enhancement. Submit reports to the Senior Management team in a timely manner. Responsible for providing support and guidance to the team. Conduct trainings for colleagues, mentor & coach team members to support their growth within the firm. Support CE and Team during Renewal process. What you need to have: 10 years of experience in insurance industry. Domain Knowledge preferred. MBA degree Technical knowledge - MS Office – Word, Excel and Outlook What makes you stand out? Strong analytical and problem solving and skills. Good communication skills.. Ability to work independently and within a team. Organised, self-discipline and pro-active. Good multi-tasking ability . Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh Risk is a busine

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