Manager - Project Management

Marsh McLennan — Mumbai - Hiranandani

Company: Guy Carpenter Description: We are seeking a talented individual to join us as Project Management and Continuous Improvement lead at Guy Carpenter, a Marsh business. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Manager – Project Management and Continuous Improvement This role delivers end-to-end project management, continuous improvement and executive operational support to drive measurable operational gains, inform strategic decisions with data and VOC insights, and lead changes during system/process migrations. You will manage projects and migrations (scope, stakeholders, risks, timelines), use KPIs and NPS/client feedback to prioritize improvements, run RCA/FMEA and maintain risk/compliance artefacts, own Reinsurance Claims agreements while deepening domain expertise, and provide high‑quality calendar/meeting management, materials, minutes and action tracking for senior leaders — delivering early, innovative wins in the first 3–6 months. We will count on you to: Project Management: Map operational data (volumes, capacity, effort/time tracking, timeliness, quality and customer measures) and maintain FMEA and Risk Register. Analyse KPIs to draw actionable insights, identify bottlenecks and prioritise improvement opportunities. Lead projects from initiation to completion: define scope, plan timelines, allocate resources, track budgets, manage risks/issues, and report progress. Manage system/work migrations end-to-end: identify roadblocks, propose solutions and ensure seamless execution. Facilitate root-cause analysis (RCA), drive corrective actions and verify effectiveness to prevent recurrence. Design and implement process re‑engineering to streamline operations, reduce cost and improve productivity; run workshops and training to embed continuous improvement. Ensure adherence to internal and external compliance (including ISO where applicable) and maintain required compl

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