Associate Director - Insurance Operations

Marsh McLennan — Mumbai - Hiranandani

Company: Marsh Risk Description: We are seeking a talented individual to join our Insurance Operations (USC Invoicing) team at Marsh Risk, a Marsh business. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Associate Director – Insurance Operations (Grade F) This role is responsible for building and maintaining strong relationships with Business teams while guiding Senior Managers on account management. It leads and develops a high-performing technical team, supports Senior Leadership in driving client profitability, and oversees budgeting, resource allocation, and operational risk within the FID function. The role also has full people-management accountability, including hiring, work allocation, performance evaluation, and training and streamlining the existing set-up to replace the manual tasks with automated/semi-automated ones. We will count on you to: Develop and Oversee performance management for Senior Managers Lead and manage the FID team, providing guidance, training, and performance management Collaborate with business leaders and hire managers to understand workforce requirements and develop tailored FID plans. Monitor and analyze FID metrics and KPIs to assess effectiveness and identify areas for improvement. Drive continuous improvement initiatives leveraging technology, automation, and best practice Interfaces closely with client executives and client teams to support client retention and new business production. What you need to have: Graduate with 10 plus years of prior work experience in Insurance Broking domain & minimum 5 years of team handling experience Process knowledge of broking business and insurance terminologies Ability to work in a fast-paced environment and manage multiple priorities. Proven track record of leading high performing teams Collaborative mindset across levels and teams Good command of MS Office applications (MS-Excel, MS-Word) Decision making

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