Vertical CX Manager - Industrial

Maersk — India, Chennai, 600002

Job Description Summary About Maersk A.P. Moller - Maersk is a global logistics company whose purpose is “Improving life for all by integrating the world”. We are committed to an industry-defining digital transformation that will revolutionize global trade, and this will require a team that both understands and can lead the way in world class service and operations. Do you see yourself enjoying lots of opportunities to collaborate with colleagues around the globe, expanding your skills in an atmosphere that prioritizes employee growth and being a part of an inspiring work environment? Then join us as we reinvent the future of integrated logistics. As a Maersk Vertical CX IS Manager - Industrial • KC,SC & EC - India, you will be an integral part of establishing the product capabilities. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope. Job Purpose As a Maersk Vertical CX IS Manager - Automotive • KC,SC & EC - India is responsible for establishing and delivering integrated customer experience capabilities within the Ocean , landside, and Lead logistics product scope. The role leads customer experience teams, drives proactive customer support, and ensures seamless delivery across cross‑functional teams and products, while supporting growth, retention, and customer satisfaction across assigned vertical portfolios. Integrated Customer Experience Delivery Deliver an integrated customer experience aligned to assigned vertical portfolios. Identify synergies across managed verticals and lead consultative initiatives to address customer‑specific needs. Own, create, maintain, and test business continuity plans for critical customer processes across Ocean , landside , and Lead logistics product scope. People Leadership & Capability Building. Lead, direct, coach, and develop Customer Experience Team Leaders and their teams. Ensure CX teams are trained in line with global

View on HireSetu