Sales Support Specialist

Maersk — India, Chennai, 600116

As part of the CMS setup, a key deliverable is to support sales support activities and drive commercial initiatives. For many of these tasks, OTS will engage directly with customers via phone or email, while also collaborating with internal and external stakeholders to coordinate and deliver sales support activities effectively. At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Key responsibilities: 1. Provide support for sales administration and transactional activities related to sales. 2. Support the team by managing email communications and internal cases received from customers and stakeholders, including Customer Success Partners, Sales Representatives, Sales Managers, Sales Operations, Disputes, and CX teams. 3. Respond to customers in line with business requirements. 4. Analyse various segments to sustain volumes and identify opportunities to increase share of wallet. 5. Coordinate with internal teams to ensure effective collaboration and deliver solutions aligned with customer and segment needs. 6. Engage effectively with frontline sales and other stakeholders to drive collaboration and ensure quick resolution of issues. 7. Analyse customer feedback from multiple channels to identify improvement areas and implement solutions. 8. Maintain accurate records in systems related to sales activities, ensuring correct and consistent data management. Primary internal stakeholders Sales, Customer service, Finance, Operation, Collections, Special cargo teams, DG cargo teams, Di

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