Ocean Contract Management Team Lead

Maersk — India, Chennai, 600116

We are looking for an experienced and driven Team Lead – Tender & Contract Management to lead a high-performing team within our Global Service Center (GSC). This role plays a critical part in delivering seamless Quote-to-Contract execution, enabling sales success, and driving customer satisfaction across key markets. You will act as a bridge between Sales, Product, and Operations, ensuring operational excellence, strong stakeholder alignment, and continuous improvement in contract management processes. Key Responsibilities Lead, coach, and develop a team of ~15 tender and contract management professionals Own end-to-end Quote-to-Contract delivery, ensuring accuracy, quality, and adherence to timelines Act as the primary point of contact for cross-functional stakeholders including Sales, Product, and Operations Drive customer outcomes by improving invoice quality, reducing disputes, and enhancing customer satisfaction (NPS) Collaborate with global teams to identify and resolve process gaps and inefficiencies Enable sales effectiveness through insights, contract accuracy, and performance tracking Champion digital transformation and platform adoption (e.g., automation, new tools, system enhancements) Lead continuous improvement initiatives focused on efficiency, standardization, and scalability Ensure strong governance, compliance, and risk mitigation in contract execution Support regional and global initiatives, including transformation programs and new product rollouts Shift - 6PM to 3 AM (Can be rotational basis business needs) Experience Required Minimum 10 years of overall professional experience . Minimum 3 years of people management experience - leading and managing a team of approximately 25–30 employees . Proven ability to drive team performance, manage stakeholder expectations, and deliver operational objectives in a fast-paced environment. Who we are looking for Master’s or bachelor’s degree from recognized university. Minimum 10 years of experience in Custo

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