Lead Logistics Customer Experience and Operations Specialist

Maersk — India, Chennai, 600116

At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Job Purpose/summary - The Specialist is responsible for executing day-to-day supply chain operations across 3PL, 4PL and Destination Container Management (DCM) processes. The role exists to ensure accurate, timely and customer-focused operational delivery across shipment tracking, reporting, milestone updates, exception handling and KPI support. The position requires strong execution discipline, attention to detail, customer communication through emails and the ability to work in a high-volume, deadline-driven environment. Key responsibilities Execute and manage end-to-end SCM operational activities including shipment tracking, milestone updates, reporting, validation and exception handling. Support 3PL and 4PL operational workflows including vendor coordination, customer updates, visibility reporting and operational follow-ups. Support DCM-related activities including container visibility, destination milestone monitoring, demurrage/detention input tracking, reporting and customer/status updates where applicable. Ensure accuracy and timeliness of daily, weekly and monthly deliverables including PO trackers, milestone reports, KPI reports and customer updates. Handle customer, CX, vendor and internal stakeholder queries through structured and professional email communication. Maintain high-quality communication standards by ensuring timely responses, clear follow-ups and proper escalation of exceptions. Track operational KPIs

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