Customer Success Specialist

Maersk — India, Chennai, 600116

Responsible for developing customer relationships that promote retention and loyalty. They will support and work together with the Area Sales/other functions in service centers (GSC) Team to ensure that assigned customers achieve their expected business outcomes with Maersk solutions. Job Description At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk. Key Responsibilities Ensures Client Managers are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk Continually assess customer progress toward states goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship. Quickly resolve customer challenges by leveraging resources from across the company as needed. Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment. Manage the ocean & logistics contract renewals / tender handling by leveraging resources from across the company as needed. Timely contract renewals & contract management Working closely with front line sales for account planning, goal setting and marketing strategies. Communicates service or rate changes to assigned accounts. Responsibility to carry out other various sales support tasks and commerci

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