Automation Excellence Senior Specialist

Maersk — India, Bengaluru, 560064

About The Role: The Automation Developer is responsible for designing, building, testing, and deploying high-quality automation solutions (AI-powered intelligent automation and Workflow Automation) that drive efficiency, accuracy, and scalability across GSC operations. The role works closely with the Product Owner, Business Analyst, GDA, platform teams, and business SMEs to deliver reliable, secure, and maintainable automation products. The role also involves leveraging AI/ML capabilities including Generative AI and LLMs to build next-generation intelligent automation solutions. Key Responsibilities: Solution Design & Development Develop automation solutions using tools such as AI frameworks / Python / SQL Convert business requirements and process flows into technical workflows, scripts, and automation logic . Create reusable components, libraries, and frameworks to accelerate delivery. Implement API-led and event-driven automation where applicable. Design and develop AI-augmented automation solutions using LLMs, RAG pipelines, Copilot Studio, AI Builder, and Azure AI Services . Build intelligent document processing workflows leveraging OCR, form recognition, and LLM-based extraction. Develop conversational AI agents / chatbots integrated with enterprise data sources (Dataverse, SharePoint, Excel) for employee self-service and operational support. Testing & Deployment Perform unit testing, integration testing, and system testing for all automations. Ensure robust exception handling, logging, and monitoring is embedded in solutions. Deploy automations to production in collaboration with Infra/Operations teams. Track automation performance, success rates, failure trends , and benefits. Evaluate AI model outputs for accuracy, relevance, and hallucination risk; implement guardrails and validation layers for AI-driven workflows. Documentation & Compliance Prepare technical documentation, design specs, SOPs, and release notes. Ensure adherence to Maersk security, governan

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