Customer Service Representative (IND)

Leidos — Indianapolis, IN

Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Customer Service Representative , you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources. What’s in it for you? Monday - Friday schedule with no weekend work Access to benefits on day one including medical and dental insurance, 401K, Life, and AD&D plans Immediate and ongoing training to support your success Discounted Leidos stock purchase and other Employee Discounts Company-wide career mobility Company-sponsored Public Trust eligibility upon hire Voluntary overtime may be available based on business needs Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year 11 paid holidays per year Please Note: This position is On-Site (in office) at 5757 Decatur Blvd., Indianapolis, IN 46241 The pay rate is $19.42 per hour Customer Service Representative Opportunities available: Full-time 10:00 am – 6:30 pm ET in Indianapolis, IN (must be able to work 11:30 am – 8:00 pm ET based on customer needs) As a Customer Service Representative, you will: Reply to calls and emails from the public on housing and FHA mortgages. Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests. Deliver excellent customer service in a high-volume call center, including responding to customer complaints. Document customer email and phone communications within an internal database. To be a successful Customer

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