Senior Specialist, Sales Support

Knewton — Noida, Uttar Pradesh, IND

Job Description: We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large. About the Role: The Senior Specialist, Sales Support, serves as a contributor to sales effectiveness and operational excellence within the sales Operations department. This role combines analytical expertise with process optimization to drive revenue growth and enhance sales team performance. The position requires strong collaboration across multiple departments to streamline workflows, analyze performance metrics, and implement solutions that support organizational sales objectives. How you will make an impact Manage escalated cases from first-level support, leveraging expertise in author content systems and publication processes to resolve issues and coach outsourced teams Collaborate with Level 2 support teams to address system, content, or business challenges, proactively ensuring timely resolutions and effective communication Monitor and report on the performance of outsourced teams, ensuring compliance with processes and maintaining up-to-date service guides, FAQs, and response templates Drive improvements in author-facing workflows, conducting UAT, documenting updated processes, and delivering training to ensure seamless project implementation Act as a subject matter expert for Author Operations & Services, collaborating with Product Development and Business Analysts to enhance processes, define requirements, and support test planning Coordinate and build shared understanding of unified bid workflows while supporting creative approaches to proposal and pitch development Provide design expertise for proposals and pitch decks, ensuring all materi

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