Accounts Receivable Executive

Knewton — Noida, Uttar Pradesh, IND

Job Description: We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large. About the Role: Reporting to the Manager of Accounts Receivable, the incumbent will assume the responsibility of performing Cash Application activities for Wiley Global. This includes lockbox payments, wire payments, refunds, cash deposits, and payment allocations. Another key role of this position is to respond to simple and standard customer queries related to their payments. Additional responsibilities include daily/weekly/monthly reporting of Cash Applications & ensuring SLAs & KPIs for Cash application are met. This role needs to be done in harmony with the collection & other customer service teams on a daily basis. Compliance with internal controls & supporting audits is an important role of this position. Job Responsibilities Allocation of customer payment against outstanding invoices - wires, lockbox, payment allocations and process refunds etc. - ​​​​​​​ Timely & accurate postings of customer payments. Cross-verification of the customer account before initiating a refund. Customer instructions are followed for payment allocations. Respond to simple and straight-forward customer queries - Response time on customer queries should meet the SLA and the information provided should be authentic. Co-ordination of chargeback queries between customer service and controllers - Timely closure of chargeback cases to avoid penalty into our bank account. Meeting KPI and SLAs for the clients - Ensure payment processing with accuracy. Daily reporting of Cash Applications - Ensure to share accurate and timely information to facilitate decision making and anal

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