Senior Finance Analyst – Collections and Dispute Management

JLL — Gurugram, HR

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Finance Analyst – Collections and Dispute Management What This Job Involves As a Senior Finance Analyst in Dispute Management, you will play a critical role in resolving complex financial disputes related to our diverse real estate portfolio. This position requires expertise in property management contracts, revenue recognition, and client relationship management. You will handle high-volume dispute cases while maintaining strong relationships with both internal stakeholders and external clients. Key Responsibilities • Capture and Identify Disputes: Proactively monitor and collect dispute cases from multiple sources including email communications, support ticketing systems. • Categorize and Prioritize Issues: Systematically classify disputes by type (pricing discrepancies, quantity issues, Invoice delivery problems, contract terms) and assign appropriate priority levels for resolution • Conduct Thorough Investigations: Analyze relevant documentation including contracts, correspondence, and system records to determine root causes and develop comprehensive understanding of each dispute • Facilitate Cross-Functional Collaboration: Work closely with internal teams across departments to gather information, validate findings, and coordinate resolution strategies • Execute Resolution Activities: Implement corrective measures including processing credit notes, generating revised invoices, providing policy clarific

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