Soft Service Executive

JLL (Jones Lang LaSalle) — Bengaluru, KA

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JOB DESCRIPTION: Position Details: Designation: Soft Service Executive Work Location: Bengaluru Required Education: Graduate degree (mandatory) Required Experience: 4-5 years in relevant field Working Hours: Rotational shifts Working Days: 6 days per week Notice Period Requirement: Maximum 1 month Role Overview: Managing Facility Operations In partnership with the Facilities Manager and Assistant Facilities Manager, you will oversee daily facility operations, ensuring comprehensive coverage of administrative functions, security protocols, and facility services. Your focus will be on maintaining JLL's service delivery standards while driving continuous process improvements to enhance end-user satisfaction. Key Responsibilities: Facilities Management & Administration Manage all facilities management requirements at the location, providing full administrative support to the FM team. Ensure timely and accurate completion of soft services reports while maintaining JLL's quality benchmarks. Service Delivery & Escalation Management Serve as the primary point of contact for all FM-related escalations. Monitor helpdesk service requests to ensure prompt customer response. Provide guidance to helpdesk operators on escalated matters and guarantee immediate attention to priority calls. Event & Meeting Coordination Plan and execute all arrangements for client conferences, meetings, and VIP visits. Oversee mailroom operations a

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