Product Specialist-1

JLL (Jones Lang LaSalle) — Bangalore, Karnataka

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. ROLE OBJECTIVE As a Product Specialist for our strategic leasing products in APAC, you will be the go-to expert for our business users. You'll provide exceptional customer service by resolving inquiries and issues in a timely manner, and collaborate with our product, engineering, and quality control teams to ensure our products meet users' and client needs. You will report to the Product Support Manager for Leasing products APAC. WHAT THIS ROLE INVOLVES As a Product Specialist, your responsibilities will include: · Frontline User Support: Serve as the primary contact for all product-related queries, bugs, and requests, managing issues from initial report to final resolution with timely updates. · Quality Assurance & Testing: Perform UAT, regression, and post-production testing to ensure system stability, and collaborate closely with product and engineering teams to resolve defects. · Product Expertise: Develop and maintain deep expertise of the entire leasing tech stack, including business workflows and system integrations. · Knowledge Management: Create and maintain high-quality support documentation, including knowledge base articles, user guides, SharePoint sites, and training videos. · Training & Adoption: Drive product adoption by developing and delivering training materials, hosting user sessions, and managing content on our digital adoption platform (DAP). · User Feedback & Improvement: Collect, analyze, a

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