Helpdesk Executive

JLL (Jones Lang LaSalle) — Bengaluru, KA

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Helpdesk Executive Integrated Facilities Management — Corporate Solutions (Country, Region) What this job involves: Centralising all logs and requests What we’re looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you’ll provide superior call logging services—receiving and logging complaints containing complete details of the requests. In line with this, you’ll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You’ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, you’ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You’ll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope. Specific Duties H elpdesk Management Answer, record & resolve all queries, questions, complaints, feedback raised by the internal customers & the same should duly addressed through automation software / Mails within prescribed timelines post receipt of the complaint. Meeting/ Conference Room-Logistic arrangements Prepare daily reports including timeliness of repairs and reasons for delays. Monitor the daily check lists/snags with the help of

View on HireSetu