Front Office Executive

JLL (Jones Lang LaSalle) — Gurugram, HR

Front Office & Visitor Management • Manage reception and front office operations efficiently. • Welcome and assist visitors, stakeholders and employees in a professional manner. • Ensure a seamless visitor experience while maintaining security and operational protocols. Employee Support & Communication • Respond to employee queries received through phone, email and other communication channels. • Coordinate with internal departments, including Legal and HR teams to ensure timely resolution of employee concerns. • Act as a key point of contact for day-to-day employee support requirements. Recruitment & Onboarding Support • Support recruitment activities in collaboration with Hiring Managers and the Talent Acquisition team. • Assist in coordinating interviews, recruitment drives and hiring-related activities. • Facilitate onboarding and induction programs for new employees to ensure a smooth joining experience. Reporting & Data Management • Prepare and maintain daily, weekly and monthly operational reports and presentations for leadership teams. • Update and manage operational data in Power BI. • Generate and analyze reports from platforms such as ServiceNow, Workday and other organizational tools. • Ensure data accuracy, completeness and timely reporting. ServiceNow & Workday Administration • Manage end-to-end ServiceNow tickets for both India and Global operations. • Support employee profile management, contract extensions and employee-related queries through Workday. • Ensure timely resolution and closure of tickets in line with defined service levels. Facilities & Operations Support • Coordinate cafeteria operations, vendor interactions, audits, and quality checks. • Assist with menu planning and ensure service quality standards are maintained. • Support space management activities and update occupancy records in TRIRIGA. • Coordinate facility-related requirements and operational support activities. Operational & Administrative Support • Provide support during eme

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