Front Office Executive

JLL (Jones Lang LaSalle) — Gurugram, HR

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Aim: The Lobby Manager is responsible for directing and administering the operational efforts of the Front office. This individual ensures that established policies and procedures are followed, oversees provision of a full range of services to visitors and employees, who are promptly and professionally served. Competencies: ▪ Excellent communication skills. ▪ Strong customer service drive. ▪ Pro - active problem-solving skills. ▪ Exceeding customer satisfaction ▪ Excellent time management/ Able to work flexible hours ▪ Quick learner and ability to motivate self & others ▪ Proven working experience as a lobby manager/ FM industry. ▪ Confidently able to present to clients. ▪ Hands-on experience in using visitor management software and MS office. ▪ Strong team player within a customer service team environment. ▪ Providing flawless, upscale, professional service ▪ Adaptable, composed, flexible with strong Mental Resilience Responsibilities: ▪ Key Operations delivery ▪ Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors. ▪ Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guest’s/client. Provide safety briefing and assist in VIP’s arrival/departure in absence of guest relation officers. ▪ Assist in sending clients/visitors messages or faxes and self-check-in. ▪ Assisting with special ne

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