Consultant

JLL (Jones Lang LaSalle) — Gurugram, HR

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Project Lead Saksoft Ltd. | November 2020 - April 2026 | 5 years 5 months | Noida • Lead SharePoint custom list development, ensuring seamless integration with Power Apps for enhanced data visualization and automation. • Manage ServiceNow API integration projects to enable improved data flow between ITSM tools and reporting platforms, like Power BI. • Integrated ServiceNow APIs with Power BI for advanced reporting and SLA tracking. • Implemented backup and disaster recovery strategies for SharePoint environments. • Designed automated reporting solutions for Service Desk performance. • Optimized search functionality, enabling users to find information quickly and accurately. • Deigned and developed SharePoint custom lists and automated processed using PowerApps. Managed end-to-end IT infrastructure task including hardware installation, desktop/laptop setup, printer configuration, and troubleshooting. • Implemented and managed SharePoint backup and disaster recovery strategies. Oversaw hardware asset management, including inventory tracking and lifecycle management of IT equipment. • Collaborate with cross-functional teams to troubleshoot complex Service Desk issues, and implement efficient solutions. • Drive adoption of ITIL best practices to streamline incident, change, and problem management processes. Sr. Tech Support Alternate Exegesis Consultant | November 2017 - October 2020 | 2 years 11 months | Gurugram •

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