Front Office Executive

JLL — Pune, MH

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Front Office Executive Work Dynamics What This Job Involves Responsibilities Key Operations delivery ▪ Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors. ▪ Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guest’s/client. Provide safety briefing and assist in VIP’s arrival/departure in absence of guest relation officers. ▪ Assist in sending clients/visitors messages or faxes and self-check-in. ▪ Assisting with special needs for visitors with disabilities. ▪ Having prior information of arriving clients/visitors and ensure all necessary arrangements are done as per requirement, follow up in case guests are not picked up from hotel. ▪ Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival ▪ Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix. ▪ Ensure welcome PPT is updated & displayed for the client visits and all the equipment’s are in working condition ▪ Ensure all relevant communication is updated and displayed at all times, at the Front office, as per the guidelines given by SDL. ▪ Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.

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