Facility Manager, Soft Services

JLL — Bengaluru, KA

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Summary The Assistant Facilities Manager – Soft Services supports the delivery and management of high-quality soft services across the assigned site(s). This role ensures that services such as cleaning,waste management, pest control, landscaping, and other workplace services are delivered safely, efficiently, and in line with agreed service levels, compliance requirements, and client expectations. Key Responsibilities Soft Services Operations Support day-to-day management of all soft services, ensuring consistent service delivery in accordance with contracts and Service Level Agreements (SLAs). Monitor service performance and address issues promptly to maintain high standards of cleanliness, safety, and customer experience. Conduct regular site inspections and audits, producing reports and tracking corrective actions. Support mobilization and demobilization of soft services contracts when required. Vendor & Contract Management Liaise with soft services vendors and contractors to ensure compliance with contractual obligations. Assist in reviewing vendor performance, including KPIs, service reports, and invoices. Support the Facilities Manager in managing variations, escalations, and service improvements. Health, Safety & Compliance Ensure all soft services activities comply with health, safety, and environmental regulations. Support risk assessments, method statements, and safe systems of work related to soft serv

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