Facility Manager

JLL — Mumbai, MH

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role Overview: The Site Lead will be accountable for ensuring operational excellence at the Client site in Mumbai, delivering all contractual obligations. This includes compliance with KPIs/SLAs, statutory requirements, stakeholder engagement, and continuous service improvement for all hard and soft facility management services. Key Responsibilities: Act as the single point of contact for the Client; proactively build relationships with client stakeholders, attend governance meetings (MMR/QBR), and ensure timely issue resolution and escalation as per the defined matrix. Oversee all service lines - technical and soft services including transport. Ensure all services are delivered per contractual SLAs/KPIs and compliance checklists. Ensure 100% compliance with all statutory regulations and maintain up-to-date documentation for all staff. Review and implement SOPs and PPMs as per the SOW for technical and soft services; ensure documentation, logbooks, trackers, and all compliance records are updated and accessible for audits. Manage a diverse team (on-role and outsourced); oversee background checks, discipline, and scheduled training as per the site calendar. Foster a high-engagement, safety-first culture and ensure resource deployment meets the contract. Administer all third-party contract services (AMC, F&B, transport, specialized services) as a managing agent, maintaining strict compliance, quality benchmarks, ti

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