Senior Data Platforms SRE

IQVIA — Bangalore, India

Job Overview As a Senior Data Platforms SRE, you will serve as a technical escalation point and resolve higher complexity incidents and technical problems end to end. This role requires advanced troubleshooting expertise in data platforms, operational discipline, and the ability to drive service improvements across the governance team. You will work directly with Databricks and Snowflake platforms deployed on Azure and AWS, investigating non-trivial technical issues, implementing platform guardrails, and mentoring junior engineers to elevate the team's operational maturity. The position combines hands-on technical work with service improvement initiatives, including defining operational metrics, tracking incident resolution trends, and contributing to SLA/SLO verification to ensure platform reliability and cost effectiveness. Level 2 support engineers handle technically complicated issues that exceed the competence of Level 1 support, focusing on incident resolution through deep technical knowledge and advanced troubleshooting skill. Key Responsibilities Advanced Incident Handling & Escalation: Investigate non-trivial job and pipeline failures, performance and capacity symptoms, and recurring platform issues. Coordinate escalation to platform engineering or vendors with complete diagnostics, including root cause analysis, system logs, and performance metrics to ensure rapid resolution. L2 engineers perform deep diagnoses to trace and resolve issues, managing support tickets to ensure timely resolution of all technical incidents . Resource & Cost Governance: Perform spend anomaly checks to identify runaway queries, oversized clusters, and job loops that drive uncontrolled costs. Drive remediation actions including shutdowns and guardrails using policy and operational authority, ensuring alignment with financial controls and budget targets. Platform Guardrails Implementation: Implement and maintain cluster policies and operational restrictions that prevent uncontrolle

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