Manager, Lab Central Monitoring

IQVIA — Thane, Maharashtra, India

Job Overview Lead, manage and provide support to a team of Centralised Monitoring project coordinators (CPCs) in the management of the assigned activities. Manage staff according to the organization’s policies and applicable regulations Essential Functions • Lead, manage and provide support to a team of Centralized Monitoring project coordinators (CPCs) in the management of the assigned activities. Manage staff according to the organization’s policies and applicable regulations • Planning, assigning, and directing work, mentoring and assist in training of CPCs. Appraising performance and guiding professional development • rewarding and disciplining employees • addressing employee relations issues and resolving problems. Approve actions on human resources matters. • Establish a close working relationship with the global project team, operational teams and appropriate counterparts to ensure consistent quality, global delivery, productivity of all studies which may include sponsor specific standards and procedures. • Participate in the selection and on boarding process for new staff, conduct candidate review and interviews. Conduct on boarding training for new staff in conjunction with Human Resources and Global Talent training programs. • Ensure that the staff has proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan, SOP review and mentored training experiences, as applicable. • Participate in assigning staff to studies that are appropriate to their experience and training, track assignment of the staff to projects and report relevant metrics to management • Track staff output quality by conducting regular mini audits. • Participate and lead in investigation on quality incidents including root cause analysis, and identification of a robust CAPA (corrective & preventive action) plan. • Identify risks and issues and create appropriate corrective action plans to prevent or correct deficie

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