Director, Delivery

Icertis — Bangalore, Karnataka, India

Job Track Description: • Requires broad technical expertise and industry knowledge. • Is accountable for functional, operational, and/or program management. • Assists others in achieving goals. • Manages performance appraisals and pay reviews. • Manages training for 3 or more employees. • Manages hiring and termination actions. General Profile • Provides leadership through managers. • Develops functional or departmental business plans. • Contributes to the development of strategies. • Makes decisions based on strategy and priorities. Functional Knowledge • Requires a broad understanding of different systems, theories, and practices. Business Expertise • Applies broad industry and commercial awareness to drive financial performance in the team and related areas. Impact • Impacts team short and long-term business results, with potential company impact. • Guided by business area strategy. Leadership • Leads through subordinate managers. • Executes business plans and contributes to strategy development. Problem Solving • Directs the resolution of highly complex problems using advanced judgment. Interpersonal Skills • Negotiates and influences the views of others within the business unit and in external organizations. • Exercises audience sensitivity. Responsibility Statements • Assesses and evaluates the business to set the pace and direction of strategy opportunities. • Develops the definition of the business strategy along with clients and the upper managers. • Defines and solves complex problems that impact the direction of the business. • Drives the overall business unit performance and client relationship. • Pioneers innovation of key business opportunities to drive organizational growth. • Inspires people and teams to optimize career growth, employee engagement, and performance. • Ensures continuous improvement on targeted performance. • Measures and KPIs to facilitate key business goals. • Contributes to the development of organizational policies and ensures comp

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