Wireless Technical Support Engineer

HPE — Bengaluru, Karnātaka, India

: • Triage and Resolve Customer Support Escalations from multiple inbound channels. • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. • Build and maintain layer 2/3 network testbeds. • Understand features and reproduce customer issues. • File tickets on bugs found. • Analyze logs and pinpoint root causes. • Work with developers and drive solutions. • Participate in relevant meetings and discussions and provide status reports. • Drives innovation and integration of new technologies into projects and activities in the engineering design organization. • Provides guidance and mentoring to less- experienced staff members. What you need to bring: Education and Experience Required: • Bachelor's or Master's degree in Computer Science, Computer Engineering, focus in networking preferred. • Typically 2-4 years experience. Knowledge and Skills: • Knowledge in Layer 2 and Layer 3 Networking • Knowledge in 802.11 Wi-Fi standards • Using and evaluating appropriate engineering design tools and software packages to design components and solutions. • Excellent analytical and problem solving skills. • Conducting reviews of material specifications and hardware, software, and electrical component design. • Evaluating forms of empirical analysis, modeling and testing methodologies to validate product designs and specifications. • Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels. What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any caree

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