Engineering Tools Support Engineer

HPE — Bengaluru, Karnātaka, India

Engineering Tools Support Engineer This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Job Family Definition: Designs, develops, integrates, and operates engineering tools and platforms supporting the software development lifecycle. Works as a hands-on individual contributor to improve CI/CD pipelines, automation, and developer workflows in collaboration with engineering, IT, and security teams. Job Summary At HPE, this role supports engineering productivity by providing coordination and operational support for engineering tools and platforms (e.g., Jira, Confluence, GitHub, CI/CD systems, and access management platforms). The Engineering Tools Support Coordinator manages end-to-end request workflows, drives process adherence, and partners with engineers, tool owners, and stakeholders to improve service quality, efficiency, and automation adoption. This role contributes to operational excellence, process standardization, and scalable support models across engineering tools. Key Responsibilities Request & Ticket Management Review, validate, and process incoming requests ensuring all criteria, approvals, and prerequisites are met. Manage ticket lifecycle including triage, routing, tracking, and closure in

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