HR Business Partner - Customer care Business Unit

HP Inc. — Bengaluru, Karnātaka, India

HR Business Partner - Customer care Business Unit Description - HP’s Customer Care (CC) business unit is a global, customer-facing organization responsible for delivering end-to-end post-sales support across HP’s portfolio, including Personal Systems, Print, and Services. The function manages high-volume, multi-channel customer interactions—voice, chat, email, and digital platforms—focused on technical troubleshooting, issue resolution, warranty services, and field support. Operating through a combination of in-house teams and strategic vendor partners across Americas, EMEA, and APJ regions, the organization serves both consumer and enterprise customers. It plays a critical role in driving customer experience outcomes measured through CSAT, NPS, and service quality metrics, while enabling continuous improvement through feedback loops with product, engineering, and supply chain teams. The workforce comprises technical support engineers, customer advisors, field technicians, and specialized teams in quality, training, and workforce management, with ongoing emphasis on digital transformation, automation, and capability building. Job Summary The HR Business Partner (HRBP) serves as a trusted strategic advisor to Customer Care business leaders, driving people strategies that enable business growth, operational excellence, and an exceptional employee experience. This role partners closely with senior leadership to develop and execute workforce strategies, organizational effectiveness initiatives, talent development programs, and employee engagement activities while ensuring compliance with HR policies and employment regulations. The HRBP will play a key role in high-performance culture within a fast-paced customer care environment by providing data-driven insights, coaching leaders, managing organizational change, and delivering proactive HR solutions aligned with business priorities. Responsibilities Partner with Customer Care leaders to develop and execute people strate

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