ITOM Administrator (Event Management) — ITOC Operator + EM Admin

Hitachi Energy — Hyderabad, Telangana, India

Function IT Our Company We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. Job description The Role Operate and enhance ServiceNow Event Management for a high-performing ITOC function. Improve alert quality through correlation, dedup, noise reduction, and AI-assisted triage. Key Responsibilities Event Management Operations (ITOC) Monitor event and alert queues; perform triage and escalation. Ensure operational runbooks for: alert acknowledgement assignment resolution feedback loops Event Management Engineering & Optimization Configure and maintain: event rules, alert aggregation, correlation policies routing logic, alert enrichment, CI/service association Integrate monitoring tools: build/maintain connectors and ingestion patterns ensure correct mapping to CI/services Noise Reduction & Service Impact Continuously tune event ingestion: deduplication, suppression windows, threshold controls Improve “actionability”: attach CI context, owners, service impact, runbook links AI / Agentic Expectations Use AI-assisted ops patterns to: identify alert storms and clusters suggest correlation improvements auto-enrich alerts with context (CI/service ownership, recent changes) Support agentic automations: automated remediation workflows (with approvals/guardrails) self-healing triggers for common repeated events What you'll Bring 5-7 Years of Strong ServiceNow Event Management knowledge (alert lifecycle + correlation). Experience integrating enter

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