CMDB Administrator - CMDB Operations + AI Agents Management

Hitachi Energy — Hyderabad, Telangana, India

Function IT Our Company We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. Job description The Role Operate, govern, and continuously improve the CMDB while enabling AI agents / automation that reduces manual CMDB maintenance and improves accuracy. Key Responsibilities CMDB Administration & Governance Operations Maintain CMDB operational health: CI classes, relationships, lifecycle states, ownership fields Execute CMDB governance practices: certification cycles quality dashboards and exception management compliance/audit evidence preparation Control CMDB changes: ensure changes follow standards and do not break reconciliation rules Data Quality & Hygiene Monitor and remediate: duplicates, orphan relationships, stale CIs inconsistent attributes (manufacturer, model, location, environment) Ensure CI quality supports downstream processes: incident assignment, change impact, problem RCA, asset/license alignment AI Agent / Automation Enablement (Core Requirement) Configure and maintain AI-enabled workflows such as: automated CI enrichment suggestions AI-assisted remediation tasks and routing intelligent CMDB exception triage Support AI governance: define what AI agents can/cannot do maintain auditability (who/what/when changes occurred) ensure safe human-in-loop steps for high-impact actions Cross-Module Support Ensure CMDB supports: ITSM flows (incident/change/problem) ITAM and SAM alignment (asset ↔ CI linkage, normalization) What you'll Br

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