Network Engineer 3 Switching

Hewlett Packard Enterprise — Bengaluru, Karnātaka, India

Network Engineer 3 Switching This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: What you’ll do: Key Responsibilities Customer & Escalation Leadership Own and drive complex L3 escalations related to Juniper Enterprise and Data-Center switching platforms. Serve as a technical escalation point for other TAC teams and global support organizations. Act as a customer advocate, understanding business impact and ensuring timely, high-quality resolution. Advanced Troubleshooting & Root Cause Analysis Isolate issues across software, hardware, and network design layers. Reproduce customer-reported issues in JTAC lab environments and collaborate with engineering for fixes. Deliver clear root-cause analysis, workarounds, and permanent solutions. Cross-Functional Collaboration Partner closely with Engineering, Product Management, and QA teams to resolve defects and improve product stability. Contribute to new product introductions (NPI) and feature validation. Create and maintain knowledge base articles, best practices, and troubleshooting guides. Innovation & Continuous Improvement Leverage automation, scripting, and tooling to improve troubleshooting efficiency. Drive process improvements, quality initiatives, and

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