Product Owner, Microsoft Dynamics CRM

Harman International — IN_Bangalore_Sattva Knowledge Court Bdg_HII

A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day. Introduction: A Career at HARMAN Lifestyle We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound. Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel Unite your passion for audio innovation with high-tech product development Create pitch-perfect, cutting-edge technology that elevates the listening experience About the Role We are looking for a seasoned Microsoft Dynamics CRM Manager to lead the end-to-end ownership, delivery, and operational excellence of the Microsoft Dynamics CRM platform across Sales, Service, and other business functions. This role will be responsible for defining and executing the CRM strategy and roadmap, managing integrations, and overseeing support operations, while collaborating closely with business stakeholders to drive user adoption, enhance process efficiency, and maximize business value. The ideal candidate will provide both technical and people leadership to internal teams and system integrators, ensuring the platform remains scalable, secure, and aligned with enterprise architecture and the Microsoft roadmap. This role will report to the Director, Business Systems. What You Will Do Own the end-to-end Microsoft Dynamics CRM platform, including Sales, Customer Service, and related modules. Define and execute the CRM roadmap aligned with business priorities, digital strategy, and cloud transformation initiatives. Drive standardization, reuse, and adoption of best practices across g

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