Defect Engineer, Project Management

Harman International — IN_Bangalore_Sattva Knowledge Court Bdg_HII

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career. A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday. About the Role As a Defect Engineer in SBU Connectivity you’re part of the project team, which is delivering the next-generation Telematic Units to the customer. You are a process owner of the Defect Management in several projects and support the projects and their Project Managers in the Defect Management activities. Your Team The Defect Engineer will report to the Director, Engineering SW Project EU and will typically be assigned to multiple projects. This position does not have any direct reports. What You Will Do Responsible for Defect Management as a Process Owner in several projects. Support the projects in their DM activities. Responsible for definition, tailoring, setup, optimization, maintenance, training and support for process and tools. Responsible for checking tickets regarding completeness and general quality. Responsible for setting up and manage interfaces to exchange ticket data to customer and suppliers. Track ticket handling of the project team and help to push forward the ticket resolution based on ticket priority. Moderate ticket meetings, partly with the customer, to discuss and update the status of tickets and to define further steps for resolution. Creatio

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