Specialist Customer Service

GlobalFoundries — IND - Karnataka - Bengaluru - North

Job Description Job Title: Specialist Customer Service - Order Management 聽聽 About GlobalFoundries聽 GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world鈥檚 most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit聽 www.gf.com .聽 Introduction: The Customer Service Representative (CSR) will be responsible for order management and providing customer service to our clients in addition to providing internal support to the regional sales team. This role will be a key interface between Sales, Planning, Technical Support and Customer to ensure customers' requests related to orders and shipments are fulfilled to the best interest of the customers and the company.聽聽聽聽 ( KPIs : Accurate Order Entry with ZERO errors, Customer Satisfaction, Revenue Goal, AR, CRD, Backlog Management.)聽 Job Responsibilities聽聽 Customer Management Developing and maintaining positive relationships with Customers and Channel Partners聽 Supporting sales team to organize and take lead in customer teleconference and answering questions related to orders & shipments聽 Taking ownership of customer issues and following problems through to resolution.聽聽 Being the focal point of contact for B2B & Customer Portal related issues and questions聽 Educating customers on GlobalFoundries business practices and available systems聽聽 Revenue Management Maximizing revenue via premium services fee collection and by preventing leakages聽 Highlighting to the Sales Team about the PO gap and keeping them informed of the customer issues聽 Order and Backlog Management Entering specific information in Oracle, which may include purchase orders, pricing, quote, ship methods etc.聽 Managing the customer's backlog in Oracle

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