Dedicated Account Representative

Global Business Travel — Gurgaon, India

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You’ll Do The Dedicated Account Representative (DAR) is a strategic client-facing role within Amex GBT. DARs serve as trusted advisors and dedicated partners to our most valued clients, providing white-glove service, strategic guidance, and comprehensive travel program management to drive client success and business growth. Serve as the point of contact and trusted advisor for assigned strategic accounts and develop deep understanding of client business objectives, travel patterns, and organizational structure Build and nurture long-term strategic relationships decision-makers and support with conduct quarterly business reviews with comprehensive performance analysis and insights Develop and execute customized account growth strategies aligned with client business goals and identify and capitalize on upsell, cross-sell, and expansion opportunities Present data-driven recommendations for travel program optimization and cost savings and contribute to revenue targets while maximizing client ROI and satisfaction Oversee end-to-end travel program administration and policy management and analyse travel data and spending patterns to identify trends and opportunities Recommend and implement program enhancements, policy updates, and best practices Ensure compliance with client contracts, SLAs, and regulatory requirements and provide proactive, high-touch support and rapid issue resolution and coordinate cross-functionally with operations, finance, technology, and specialty services Monitor and exceed service level agreements and client satisfaction metrics and represent Amex GBT as a trusted advisor and industry expert Serve as escalation point for complex client needs and concerns and handle addition

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