Business Analyst

Global Business Travel — Bangalore, India

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Amex GBT is seeking a talented Business Analyst to join our Proactive Traveler Care (PTC) product development team. What You’ll Do Define Product Requirements: Collaborate with stakeholders to define product requirements, features, and functionality aligned with business objectives and user needs Compose User Stories & Documentation: Develop comprehensive user stories from system, TC, and traveler perspectives; create UI mockups and wireframes as needed to communicate requirements Design & Implement Testing: Create and complete User Acceptance Test (UAT) plans to validate that requirements are met and solutions perform as intended Enable End Users: Develop end-user guides, training videos, and knowledge base articles to support product adoption and change management Provide Technical Support: Solve issues, identify potential solutions, and document findings for continuous improvement Leverage Technical Tools: Apply tools such as Postman to simulate disruptions, extract and analyze OTA data, and implement queries across various databases Conduct Data Analysis: Extract and analyze existing data to identify trends, validate assumptions, and provide data-driven recommendations; proficiency in Excel and ability to consolidate multiple data sources required What We’re Looking For 3+ years of travel industry operational expertise, such as travel agency operations and/or airline operations, Travel Consultant (TC) role experience or deep understanding of TC workflows Proficiency with GDS/POS (Point of Sale) systems and travel disruption management Solid technical background with ability to understand system architecture and integrations Proficiency with Global Distribution Systems (GDS) – minimum 1 sys

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