AR Cordinator

Global Business Travel — Gurgaon, India

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You'll Do You will be responsible for managing and resolving rejected credit card cases directly with customers and credit card holders in a timely manner, ensuring swift resolution and customer satisfaction. You will craft and maintain strong relationships with business partners to collect outstanding debt primarily through email communication while maintaining professionalism and clarity. You will solve customer queries and invoice disputes from partners by conducting detailed transaction research, analyzing discrepancies, and providing comprehensive documentation of actions taken to resolve outstanding debt or disputed invoices. You will effectively collaborate with internal and external business partners to improve collections processes, meet departmental expectations, achieve collection targets, and drive continuous improvement in AR operations. You will actively follow up on aged outstanding and credit collections, ensuring timely action and maintaining accountability for pending cases across various work queues. You will perform various accounts receivable customer service functions including providing AR outstanding reports, generating AR statements, processing invoice requests, and managing invoice and payment queries while maintaining accuracy and attention to detail. What We're Looking For We seek a highly motivated and enthusiastic individual who is target-driven with professional finance and customer service skills, demonstrating a proven track record in customer service excellence and B2B collections. You must be a proficient or native English speaker with additional language capabilities being a plus, particularly French or German, to support our diverse customer base. You shou

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