Sr Application Operations Engineer

GE Aerospace — Indianapolis

Job Description Summary We are seeking a Senior Application Operations Engineer to support machine connectivity, DNC program implementation, and shop floor data visualization solutions, including tools such as Info Connect and Spotfire (subject to change). This role supports and maintains multiple user- and customer-facing applications, data platforms, and related services to ensure high availability and strong performance. The ideal candidate is adaptable, eager to learn, and comfortable working in a fast-paced manufacturing environment. Job Description In this role, you will: Perform daily application maintenance, processing, and user support Respond to and coordinate support cases from application users and customers Troubleshoot application alerts using monitoring tools; resolve or escalate per SOPs Lead customer communications during critical incidents and facilitate retrospectives Improve customer satisfaction through stronger support quality, knowledge sharing, and training Drive root cause investigations and implement corrective actions and improvements Lead projects that enhance customer experience, application performance, or operational processes Create and maintain end-user support documentation and knowledge articles Plan proactively for upcoming system or process changes Mentor and guide team members Train support teams on new or updated processes and services Collaborate with cross-functional stakeholders and support teams Ensure support readiness and availability Identify and implement automation opportunities for end-user self-service Coordinate with vendors and internal technical support teams Partner with product and service owners on new service introductions, changes, and operational transitions Manage supplier relationships to improve support outcomes and reduce vendor escalations Minimum Qualifications: Bachelor’s degree from an accredited college or university with at least 2 years of professional experience, OR Associate degree with at least

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