Technical Escalation Manager

Forcepoint — Home Office - Bengaluru

Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you! Forcepoint is a global leader in protecting organizations from advanced cyber-attacks and data theft. Forcepoint offers best of breed network security (NGFW, IPS, ProxyFW), Content security (Web, Email, Secure Network Segmentation), Advanced threat Protection(Threat Sandboxing, Server Security) and Data and Insider threat Protection (User Behaviour, Forensics, Data Loss Prevention) technologies combined with advanced analytics which helps in contextual decision making. Tens of thousands of enterprises across the world rely on Forcepoint security intelligence to stop advanced persistent threats, targeted attacks, evolving malware, data breaches and intellectual property theft to enforce security compliance and best practices. A global network of channel partners distribute and resell scalable and unified appliance and cloud based Forcepoint solution offerings. Please visit www.forcepoint.com to learn more. summary The goal of the MCS Technical Account Manager is to ensure customer success, focusing both on reactive support and pro-active services to enable the customer to successfully deploy their Forcepoint solution set and achieve targeted business benefits. The TAM is the single point of contact for the customer and also all internal Forcepoint teams as he/she guides the customer through all phases of the Customer Experience Blueprint, providing expertise and guidance on leading best practices for a successful enterprise security solution. H

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