Technician, IT

Edwards Lifesciences — India-Pune

Edwards Lifesciences is expanding its global technology capabilities with the launch of a new IT Innovation Hub in Pune, India. The Hub strengthens the technology foundation that supports our business worldwide, working in close partnership with teams across regions to deliver reliable, high-quality solutions at scale. Designed as a long-term investment, the Pune Hub will advance newer digital capabilities such as automation, data, AI, and cloud, and will include roles spanning end user services, application development, and enterprise platform teams. Together, these teams will help Edwards operate more efficiently and accelerate innovation in support of our mission of advancing patient care. In a Service Desk center environment, it serves as the single point of contact for end users via inbound calls and ticketing systems. Logs, categorizes, and prioritizes all incidents and service requests with complete and accurate information. Provides first and second-line investigation, diagnosis, and resolution within the IT Support skill set, managing issues through to resolution where possible. Escalates complex or out-of-scope incidents to higher support tiers in accordance with established procedures. The primary objective of this role is to restore normal service to users as quickly and efficiently as possible while maintaining high service quality and customer satisfaction. Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions. As an IT Technician at a leading enterprise, you'll deliver end-use

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