Senior Engineering Manager

eBay — Bengaluru, India

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the Role eBay's Customer Support Technology (CS Tech) Digital Experience team is looking for a Senior Engineering Manager. This role will lead all aspects of developing customer-facing support experiences across web and mobile platforms. The team owns eBay's Help Hub, Seller Help, Conversational Help, and emerging AI-powered support experiences. Our mission is to reduce customer effort and assisted contacts by delivering personalized, intelligent, and seamless support journeys at scale. This role combines technical leadership, organizational leadership, and product partnership to drive modern digital experiences powered by web, mobile, cloud, and AI technologies. You will lead engineering teams in India while partnering closely with Product, UX, AI/ML, and global engineering teams to shape the future of customer support at eBay. What You Will Do Lead Engineering Teams Build, lead, and mentor high-performing engineering teams. Foster a culture of innovation, accountability, inclusion, and continuous learning. Develop engineering talent and grow future technical and people leaders. Drive strong execution, ownership, and engineering excellence across the organization. Deliver Customer-Centric Digital Experiences Lead the development of customer support experiences across web a

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