MTS1, Business Systems Analyst

eBay — Bengaluru, India

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. We are seeking a technically grounded, highly organized, and communication-savvy Technical Project Manager to join our Customer Support Technology Platform Engineering team in Bengaluru, India. You will play a critical role in leading the planning and execution of cross-functional engineering projects that shape eBay’s global customer support experience. You will manage project planning, serve as a Scrum Master, work closely with the Customer Support Program Office for quarterly intake evaluation, and act as the spokesperson for the Customer Support Platform Engineering team in global project calls. Your work will involve tight coordination with stakeholders, engineers, and program leads across time zones—timezone flexibility is not optional; it is essential. You are naturally curious about people, processes, and systems, and you bring the ability to uncover underlying challenges and craft pragmatic, scalable solutions. This role is ideal for someone with strong experience in running Scrum teams, managing project planning and execution, and a proven track record of delivering complex technical projects. While an engineering background is not required, prior experience working in software development organizations is highly preferred. What You Will Do Own end-to-end project planni

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