Senior TPM, Customer Support Security Strategy & Operations

DoorDash India — Hyderabad, India

About the Team Our team manages and operates DoorDash's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible…at scale. This role sits within the Global Support & Integrity Operations (GSIO) Network Strategy & Operations organization and partners closely with Security, IT, Product, Engineering, Analytics, BI, Workforce Management, Vendor Operations, Integrity Operations, and broader Operations leadership teams. As GSIO continues to scale globally, the operational and platform risk associated with fraud, access management, account compromise, insider threats, operational abuse, and AI-enabled attacks continues to increase in complexity. The Customer Support Security Strategy & Operations function exists to ensure GSIO operates with scalable governance, operational rigor, proactive risk management, and sustainable cross-functional execution across Security, IT, and Operations organizations. This team does not replace Security, Fraud, Integrity, or Access Operations ownership. Instead, it acts as the operational program management and coordination layer that ensures initiatives, incidents, risks, controls, and remediation efforts are effectively prioritized, operationalized, tracked, and scaled across the ecosystem. About the Role DoorDash is looking for a Senior Technical Program Manager, Customer Support Security Strategy & Operations to build, operationalize, and continuously evolve the operating model that governs customer support security and platform integrity workstreams across GSIO. This role supports a global support operation spanning thousands of agents across internal and BPO environments, multiple support platforms, and a rapidly evolving operational risk landscape. This leader will own rebuilding and maintaining a scalable, sustainable, and proactive program that improves how GSIO partners with Security and IT organizations to prevent, manage, in

View on HireSetu