Technology Operations Specialist, VP

Deutsche Bank — Pune - Business Bay

Job Description: Job Title: Technology Operations Specialist Corporate Title: VP Location: Pune, India Role Description You will be operating within the Production support services team of TST domain which spans 3 functions namely SES, TAS, & Trade Finance Lending domain which is a subdivision of Corporate Bank Production Services. In this role, you will be responsible for the following: To lead and drive resolution of functional and technical issues to resolution as primary role. (user request tickets, functional incidents, troubleshooting functional, application, and infrastructure incidents in the production environment of various incident severity). Drive delivery of identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Drive recovery of p3h and above incidents (functional and technical) Preparation and distribution of comms as well as updates to senior stakeholders. Participating in CAB calls to provide support and assistance to CAB to help drive the safer change KPI. Participate in problem management calls to help l3\cio teams replicate the issue and drive functional problem management tickets to resolution. Stakeholder management (CIO\MD grade) Ability to partner with Global Incident Management as well as infra and app support teams to help orchestrate recovery of major incidents. What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide hands on technical and functional troubleshooting for a suite of applica

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